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NCA Manager

Team Queue

All active NCA complaints, including routing recommendations and cases handled directly by the Manager.
Manager Only mode supportedUnassigned cases remain fully actionable. The NCA Manager can approve or change routing, update status, add notes/documents, communicate with the consumer and close the case without assigning a Case Officer.

Pending Routing Approval

Recommended destinations are not visible to the partner agency until NCA approves the route.
CaseConsumerBusinessCategoryRecommended AgencyRouting ReasonSubmittedActions
CC-2026-0051Marie Jn BaptisteFlowTelecommunicationsNTRCRule #12: Category = Telecommunications → NTRC09 Aug 2026, 8:42 AM
CC-2026-0050John CharlesBayfront ElectronicsProduct qualitySLBSRule #7: Product quality / safety → SLBS08 Aug 2026, 3:17 PM

Active Manager Queue

Search and filter by agency, status, category and priority.
CaseConsumerBusinessAgencyStatusPriorityHandlerDate / TimeAge
CC-2026-0041Karen AugustinCourtsNCAResolution in ProgressLowNCA Manager02 Jul 2026, 11:39 AM38dOpen
CC-2026-0045Peter LouisWASCONURCBusiness ContactedHighNCA Manager oversight18 Jul 2026, 9:04 AM22dOpen
CC-2026-0039David AlexanderIsland Repair ServicesCADInactiveMediumNCA Manager oversight11 Jun 2026, 4:02 PM59dOpen
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