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Escalations

NCA Manager

Escalations & Follow-ups

Cases requiring managerial attention based on configured reminders, priority or escalation.
Actions enabled in the prototypeNudge Agency, Escalate and Take Action now demonstrate their intended behaviour. Assigned Organization, case age and reminder reason are visible in each row.
CaseBusinessAssigned OrganizationAgeLast ActivityReason / ReminderPriorityActions
CC-2026-0045WASCONURC22d6 days agoNo activity for 5 daysHigh
ViewTake Action
CC-2026-0039Island Repair ServicesCAD59d10 days agoAgency feedback requiredMedium
ViewTake Action
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