Escalations
SLBS ManagerEscalations
SLA breaches
2
Overdue
1
Due Today
1
Unassigned Escalations
4
Total Flagged
SLA Breaches & Priority Escalations
Cases requiring management attention due to SLA risk, overdue status, or high-impact flags.
| Case | Business / Provider | Assigned To | SLA | Reason | Recommended Action | Action |
|---|---|---|---|---|---|---|
| CC-2026-000248 | Courts | D. Louis | 4 days overdue | Safety-related complaint; lab test pending | Manager review | View Acknowledge |
| CC-2026-000231 | Massy Stores | L. Felix | Due today | Expired goods complaint flagged by consumer | Escalate to NCA | View Acknowledge |
| CC-2026-000208 | Super J IGA | Unassigned | 5 days overdue | Unassigned; repeat business tag | Assign immediately | View Acknowledge |
| CC-2026-000196 | Fedders Trading | L. Felix | Due in 1 day | Awaiting compliance evidence from provider | Send reminder | View Acknowledge |
Demo note: In the live system, escalations can trigger alerts to NCA leadership, reassignments, and audit-log entries for accountability.
Recent Escalation Activity (Sample)
- SLBS Manager flagged CC-2026-000248 for SLA breach and requested immediate update.
- Reminder sent to business/provider on CC-2026-000231 (no response logged).
- Escalation note drafted for CC-2026-000208 and queued for NCA review.
