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Agency: SLBS
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Assignments

SLBS Manager

Assignments — SLBS

Case Officer assignment can be enabled or disabled without removing the role from the system.
Manager direct handlingWhen Case Officer Mode is off, cases go directly to the Agency Manager and can be handled without assignment.

Agency Case Handling Mode

Assignment is not required. New routed cases go to the Agency Manager Queue.
CaseBusinessPriorityCurrent HandlerCase Officer
CC-2026-0048FlowMediumAgency ManagerOpen
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