Escalations

NURC Manager

Overdue

Due Today

Unassigned Escalations

Total Flagged

SLA Breaches & Priority Escalations

Cases requiring management attention due to SLA risk, overdue status, or high-impact flags.

Case	Business / Provider	Assigned To	SLA	Reason	Recommended Action	Action
CC-2026-000162	LUCELEC	M. Paul	6 days overdue	SLA breached; consumer reported disconnection	Manager review	View Acknowledge
CC-2026-000154	WASCO	J. Albert	Due today	Property damage claim requires supervisor sign-off	Approve action	View Acknowledge
CC-2026-000139	WASCO	Unassigned	3 days overdue	Unassigned + vulnerable consumer tag	Assign immediately	View Acknowledge
CC-2026-000121	LUCELEC	M. Paul	Due in 2 days	No business contact logged yet	Send reminder	View Acknowledge

Demo note: In the live system, escalations can trigger alerts to NCA leadership, reassignments, and audit-log entries for accountability.

Recent Escalation Activity (Sample)

NURC Manager flagged CC-2026-000162 for SLA breach and requested immediate update.
Reminder sent to business/provider on CC-2026-000154 (no response logged).
Escalation note drafted for CC-2026-000139 and queued for NCA review.