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Agency: NURC
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Documents

NURC Manager
Notifications 3
12
Agency Cases
+2 this week
8
Open Cases
-1 this week
4
Pending Action
-2 this week
13.2
Avg. Resolution (days)
-1.5 vs target

Documents

Manage documents
Document visibility clarifiedEvery file belongs to a case number and is grouped/stored by Case Number in the backend. Consumer-visible files may be shared with the complainant; Internal files are staff-only; Restricted files require Manager/Admin authority (or an explicit documents.restrict permission). Access changes are audited.
24
Files
6
Pending Review
3
Restricted
Upload
File Case Type Uploaded By Date Visibility Action
receipt.pdf CC-2025-001234 Evidence Consumer 2026-02-06 Case-only View
invoice.pdf CC-2025-001235 Evidence Consumer 2026-02-07 Case-only View
business-response-letter.pdf CC-2025-001238 Business Response NURC Officer 2026-02-07 Internal View
case-note-summary.docx CC-2025-001237 Case Note NURC Officer 2026-02-08 Internal Download
draft-decision.pdf CC-2025-001236 Decision (Draft) NURC Manager 2026-02-09 Restricted View
mediation-minutes.pdf CC-2025-001236 Mediation NCA 2026-01-28 Case-only View
weekly-digest.pdf — Report System 2026-02-10 Internal Open
policy-brief-template.docx — Template Admin 2026-01-15 Internal Download
Demo-only: upload/view/download actions are non-functional in this HTML prototype.
Patricia Wilson
NURC Manager
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