Agency Queue
CAD ManagerNotifications 3
12
Active Agency Cases
+2 this week
8
Open Cases
-1 this week
4
Needs Attention
-2 this week
13.2
Avg. Resolution (days)
-1.5 vs target
Agency Queue - Active Agency Cases
All active cases routed to CAD. Assign, reassign, and monitor workload and SLA risk across your team.
Ref ID
Business
Date
Category
Status
Priority
Action
