Escalations
CAD ManagerEscalations
SLA breaches
2
Overdue
1
Due Today
1
Unassigned Escalations
4
Total Flagged
SLA Breaches & Priority Escalations
Cases requiring management attention due to SLA risk, overdue status, or high-impact flags.
| Case | Business / Provider | Assigned To | SLA | Reason | Recommended Action | Action |
|---|---|---|---|---|---|---|
| CC-2026-000298 | Massy Stores | S. James | 3 days overdue | SLA breached (30-day target) | Manager review | View Acknowledge |
| CC-2026-000277 | Courts | K. St. Rose | Due today | High priority + repeat business | Escalate to NCA | View Acknowledge |
| CC-2026-000241 | Bayfront Electronics | A. Joseph | Due in 2 days | Awaiting business response > 10 days | Send reminder | View Acknowledge |
| CC-2026-000219 | Other (Retail) | Unassigned | 5 days overdue | Unassigned + consumer follow-up pending | Assign immediately | View Acknowledge |
Demo note: In the live system, escalations can trigger alerts to NCA leadership, reassignments, and audit-log entries for accountability.
Recent Escalation Activity (Sample)
- CAD Manager flagged CC-2026-000298 for SLA breach and requested immediate update.
- Reminder sent to business/provider on CC-2026-000277 (no response logged).
- Escalation note drafted for CC-2026-000241 and queued for NCA review.
