My Dashboard
NCA Case OfficerNotifications 3
12
Assigned to Me
+2 this week
8
Open Cases
-1 this week
4
Pending Action
-2 this week
13.2
Avg. Resolution (days)
-1.5 vs target
My Queue
Cases assigned to you, plus routing recommendations waiting for NCA approval before an agency can see them.
Routing Review
Routing reasons show the exact rule that matched.
| Case | Consumer | Category | Recommended Agency | Routing Reason | Submitted | |
|---|---|---|---|---|---|---|
| CC-2026-0051 | Marie Jn Baptiste | Telecommunications | NTRC | Rule #12: Category = Telecommunications → NTRC | 09 Aug 2026, 8:42 AM | |
| CC-2026-0050 | John Charles | Product quality / defective goods | SLBS | Rule #7: Product safety/quality complaint → SLBS | 08 Aug 2026, 3:17 PM |
Cases Assigned to Me
Use the cards or filters to narrow your working list.
| Case | Consumer | Business | Agency | Status | Priority | Submitted | Age | |
|---|---|---|---|---|---|---|---|---|
| CC-2026-0048 | Jane Joseph | Flow | NTRC | Under Review | Medium | 28 Jul 2026, 2:18 PM | 12d | View |
| CC-2026-0045 | Peter Louis | WASCO | NURC | Business Contacted | High | 18 Jul 2026, 9:04 AM | 22d | View |
| CC-2026-0041 | Karen Augustin | Courts | NCA | Resolution in Progress | Low | 02 Jul 2026, 11:39 AM | 38d | View |
| CC-2026-0037 | David Alexander | Island Repair Services | CAD | Resolved | Medium | 08 Jun 2026, 4:02 PM | Resolved | View |
No cases match the selected filters.
